Enchanted Home Pet prides itself in making superior quality products. There’s nothing more frustrating than buying a product that breaks. If, during your product’s lifetime, it does not function as it should due to a manufacturing defect, we will replace your product free of charge. Hassle and worry free!

Please email us at info@enchantedhomepet.com to get started.


What is covered by the Enchanted Home Pet Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased through authorized Enchanted Home Pet dealers.

What is not covered by the Enchanted Home Pet Warranty?
All products are warrantied against manufacturing defects when purchased through an authorized dealer. If your Enchanted Home Pet product is damaged in the course of normal wear and tear, you may not qualify for our warranty replacement. Products damaged while being used in an unintended way are not covered by the lifetime warranty.

How does the Enchanted Home Pet Warranty work?
Contact us at info@enchantedhomepet.com and send pictures showing the defect and we’ll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge.

Customer Service
If you are experiencing any problems or have any questions about your Enchanted Home Pet product, our Customer Service Department is here to help. Please feel free to email us at info@enchantedhomepet.com or call us directly at (201) 567-9299.